Setting the standard in Hosted Speech Solutions

The taoEnki™ Speech Team is actively involved in process standardization for those applications best suited to adopting Speech Solutions. One example - ACTI - has been introduced by Millennium for defining industry best practices relating to implementing Speech Solutions specifically for the Market Research sector.

Automated Computer Telephone Interviewing (ACTI) is a telephone surveying technique by which a computer with speaker independent voice recognition capabilities asks respondents a series of questions, recognizes then stores the answers, and is able to follow scripted logic and branch intelligently according to the flow of the questionnaire based on the answers provided, as well as information known about the participant.

ACTI is the natural progression of the CATI industry standard which has been widely adopted by the Market Research sector.

For more information please contact us by Email at: taoenki@mcslworld.com