taoEnki™ - The Future of Speech

When an idea reaches “Critical Mass” it is then embedded into society.  Speech is next in the queue

Speaker independent voice recognition has finally come of age.  Speech has recently become affordable to most companies yet the majority are not aware of it. 

Many progressive companies have already deployed speech solutions, good examples are Amtrak and Wachovia Financial Services and American Express. These companies have enhanced their company’s brand by adding a “Voice”, and they have recently begun advertising it. 

Millennium Communications’ taoEnki™ Speech Platform delivers speech solutions to the masses.  Mobile and Internet users can benefit from Speech Solutions when a multi-modal solution, which incorporates speech with a visual interface, is implemented for hands-free usage.

Some Demonstration Samples:
The following recorded audio clips simulate a small selection of available speech based transactions. They demonstrate some of the best-practices used in the design of effective voice user interfaces (VUI).

Funds Transfer
Common customer transactions such as checking account balances and transferring funds are great candidates for automation via Speech Server. This voice user interface has a simplified opening and sub-menus so callers aren't easily confused, yet are able to quickly get to the information or service they want.

<Fund Transfer>

Credit Card Activation
Activation of products and services is one method companies are using to help thwart unauthorized usage. Applications like this credit card activation system can use the Automatic Number Identification (ANI) feature in the background (commonly referred to as caller ID) to cross-check the caller's telephone number to the one that's on file. Listen carefully during the system's playback of the credit card numbers to hear an example of how the system uses an upward vocal inflection (like at the end of a question) to prompt the user to verify the middle digits of the card number. Similar applications may be adopted for Third Party Verification services.

<Credit Card Activation>

Customer Survey
Automating customer surveys makes it easier for customers to provide honest, anonymous feedback about your products and services. Note how in several instances during this transaction the application naturally and unobtrusively assists the caller to formulate her answers in a way that can be captured and tracked by the survey.

Field Report
Speech-enabled enterprise applications, like this automated field agent scheduling and reporting system, can increase the efficiency and productivity of mobile employees, for whom access to a networked computer is usually limited or non-existent. Additionally, having a natural sounding automated system manage job dispatch and status eliminates the need for a human intermediary between the system and the field agent, thus reducing data entry and reporting errors.

<Field Report>

Change Insurance Coverage
The ability to update accounts both online and over the telephone 24x7 is a great benefit for both your customers and your company. Notice at the beginning how the caller "skips over" the opening menu, and asks for something that would normally appear later as part of the Change an Existing Policy sub-menu. This example of a "mixed-initiative" dialogue (one where either the caller or the system can initiate the interaction) gives the application a more natural, conversational feel, and helps the caller complete the transaction more quickly compared to a strict "directed dialogue" style of application.

<Change Insurance Coverage>

Contact us today to see how a custom taoEnki™ Speech Solution can help increase your customer’s satisfaction and overall business efficiency. Email: taoenki@mcslworld.com