Millennium Communications Systems Limited (MCSL)

Millennium Communications Systems Limited > taoEnki™

A Structured Approach to DISCOVER, DESIGN and DEPLOY taoEnki™ - Speech Solutions

Our commitment to customers is to deliver high quality self-service hosted speech applications on our full-featured voice platform with minimal upfront capital costs.

We create speech applications by focusing on caller needs and behavior in every step of the design process and making sure that end-users have the final word on usability. By putting user needs first in every phase of the design process, we avoid common development pitfalls and build applications that drive superior operational and business results. Our development philosophy is one of continuous improvement with the offer of upgraded features and service improvements to our customers wherever possible.

The process for deploying a tailored speech application is summarized below.

taoEnki™ Speech Application - Design & Implementation Process


Business Design Analyst	Speech Solutions Developer	Applications Programmer	Internal Review Team (Q&A)


Customer IDEA		Review Results & Incorporate
\|		/				\
Outline Requirements	>	Design Phase	>	Construct Grammars Record Voice Prompts Program Call Flow	>	Testing Phase	>	Deploy Service

Service Concept Outline Dialog Outline Call Flow Outline Reporting		Dialog Design Service Design Reporting Functions
				Applied Logic Reporting Features		Prototype Design External Testing

Discovery & Assessment (Feasibility)		Service Agreement in Place		Application Development		Pilot Testing

Our Business Design Analyst coordinates with a customer’s team to Discover and Evaluate a proposed taoEnki™Speech Service.

Once project feasibility is confirmed the Design and Deploy phases follow:

DISCOVER PHASE

Discover the desired features and functions of the customer’s Speech Application.
Make recommendations, review, and revise.
Define Project Deliverables and required Reporting Formats within the Service Agreement Document.
Define Project Business Terms, timeframes, payment schedules, and support levels within the Service Agreement Document.

DESIGN PHASE

Define required Call Flow Logic and produce tailor made Speech Scripts.
Provide Escalation Levels (for disambiguation, confirmation questions, unrecognized responses, and extended silences) for maximum accuracy.
Define Custom Grammars for Optimum Speech Recognition of expected phrases.
Produce Speech Script sound playback files with suitable persona.
Perform Aesthetic Testing including: voice coaching, voice prompt quality, speech pacing, and flow.
Incorporate Administrative Functions to comply with desired Customer protocols.

DEPLOY PHASE

Implement Pilot Program – consolidated feedback, review, and revise accordingly.
Deploy Speech Application Service into a Production environment.

For more information or to discuss your tailored speech application please contact us by Email at: taoenki@mcslworld.com