Millennium Communications Systems Limited (MCSL)

Millennium Communications Systems Limited > taoEnki™

taoEnki™ Speech Solutions – Summary of Services

Speech Technology, is it proven? . . . you bet it is . .

According to Datamonitor, over seven million calls daily are now being handled using speech-based self service. Investments in speech are growing at a rate of nearly 23 percent annually, and are expected to reach $2.7 billion by 2009.

The taoEnki™ Speech Platform enables businesses to improve both the quality and efficiency of its customer interactions for establishing first-class customer services. A list of some typical applications that incorporate speech solutions is shown below:

Account Balance & Transfer	Audio Broadcast Services	Auto Attendants	Bill Collection
Bill Reminder	Call Centre Automation	Call Recording Solutions	Call Routing
Email-by-Phone	Emergency Notifications to Members	Information Retrieval	Order Status
Package Tracking Information	Password Resetting	Political Campaigning	Political Polls
Real Estate Assistance	Reminder Service	Telesales	Third Party Verification
Market Research	Virtual Agents	Virtual Call Centres	Virtual PBX's
Virtual Receptionists	Voice Instant Messaging	Voice Access Systems	Voicemail Services

For more information or to discuss how our solutions-oriented approach can help you improve your business please contact us by
Email at: taoenki@mcslworld.com